The Greater Philadelphia Chapter of the Association for Conflict Resolution invites you to a free Zoom webinar Thurs., Oct. 24th at 12 noon (Find Zoom link at the bottom.)   Understanding Emotional Intelligence in Dispute Resolution Presented by Cynthia Pyle Manley, a Training & Development Specialist and a Mindful Leadership Coach with the Federal Mediation and Conciliation Service. Moderated by Cassandra Georges, a Neutral with Above and Beyond Dispute Resolution.

Emotional Intelligence (EQ) is the ability to recognize and understand emotions in yourself and others. EQ impacts almost everything you say or do daily; it affects how we manage behavior and navigate social complexities. The good news is that unlike cognitive intelligence (IQ), EQ can be developed and increased over time with effort. A high EQ establishes critical leadership skills, such as time management, effective decision-making, and communication. This makes it the single biggest predictor of performance and the most sought-after quality of top leaders. During this webinar, you will: Receive techniques to deepen your self-awareness and recognize how your behaviors impact others around you Build greater awareness of your emotional state and, thus, handle conflict more effectively Learn skills on how to reclaim your emotions when you feel they are being hijacked Be able to call on empathy even in difficult situations to hear what people are really saying Clearly express your ideas and information with confidence.

This is the first in a two-part series. Join us Nov. 14th at noon for Beyond Emotional Intelligence.

Cynthia Pyle Manley is a learning strategist & coach with the Federal Mediation and Conciliation Service (FMCS). In this capacity, her focus is on creating meaningful learning experiences to further the field of conflict management and resolution. To that end, she strongly believes in storytelling's extraordinary power in building trust and healing fractured relationships.   Her approach as a coach is to partner with her clients to discover what is possible for them and their lives. She supports the client’s growth by actively listening and evoking a deeper awareness that allows the client to move towards their highest potential. Clients she has worked with have reported an increased sense of confidence, greater self-awareness, and deeper clarity allowing them to pursue their goals and passions more fully.   Her background in human-centered design, positive psychology, and emotional intelligence (EQ), have been essential in the development of resolutions that closely align with her customer’s needs. Throughout her career in the federal sector, she has leaned on her core values of collaboration, innovation, and fairness to serve as a change leader tackling complex problems spanning government.   Her experience in human resources has furthered her passion for making the connection between wellness through the practice of yoga, meditation, and mindfulness with increased productivity, employee engagement, and retention. She believes that occupational wellness is important to the health of any high-functioning team. As a wellness practitioner, her focus is on the benefits of yoga from a neuroscience perspective as it relates to stress and trauma. She has studied the practice of yoga for over 15 years and has over 200 hours of yoga teacher training.   Cynthia is a native Washingtonian. She received her B.A. in Political Science from Trinity Washington University and went on to pursue her M.A. in Public Policy at the University of Maryland, College Park. As a trained coach she is an active member of the Federal Internal Coaching Program (FICP).

Feel free to share this announcement with friends and colleagues.